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Space City Luxe Detailing - Terms & Conditions

General Terms

1.1 Eligibility
Participants must:

  • Be at least 18 years old.

  • Own the vehicle or be authorized by the vehicle owner to approve detailing services.

  • Provide accurate contact and vehicle information.

  • Have a vehicle that meets Space City Luxe's service and program requirements.

  • Reside within or be located within our Greater Houston service area.

Space City Luxe reserves the right to approve or decline any application at its discretion.

1.2 Promotional Limit
Unless otherwise authorized by Space City Luxe, each household may receive one promotional complimentary detail every 24 months.
Complimentary offers are non-transferable, have no cash value, and cannot be exchanged for cash, credit, or other compensation.
Complimentary offers cannot be combined with other promotions or discounts unless expressly authorized by Space City Luxe.

1.3 Vehicle Eligibility and Condition
Space City Luxe reserves the right to inspect a vehicle before beginning service.
We may refuse, modify, or limit service when a vehicle contains or presents:

  • Hazardous materials

  • Biohazards

  • Needles or sharp objects

  • Severe mold or infestations

  • Excessive waste or trash

  • Conditions that present a health or safety risk

  • Conditions requiring specialized remediation outside the scope of the advertised service

Oversized vehicles, excessive pet hair, severe contamination, extreme staining, or other conditions requiring substantially more time, labor, or specialized treatment may require an additional charge.
Any additional charge will be communicated to and approved by the customer before the additional work is performed.

1.4 Pre-Existing Damage
Customers are responsible for disclosing known damage or conditions affecting their vehicle before service.
Space City Luxe is not responsible for pre-existing:

  • Scratches

  • Dents

  • Paint defects

  • Peeling or failing paint

  • Loose trim

  • Damaged leather or upholstery

  • Aftermarket modifications

  • Mechanical issues

  • Electrical issues

  • Other pre-existing vehicle conditions

Detailing may reveal damage or defects that were not immediately visible before service.

1.5 Appointments
All appointments are subject to availability and must be reserved in advance.
Customers must provide at least 24 hours' notice when requesting to cancel or reschedule an appointment.
Late cancellations and missed appointments may result in the loss of the applicable complimentary promotional offer.

1.6 Weather and Unsafe Conditions
Because Space City Luxe provides mobile detailing, appointments may be rescheduled when weather, environmental conditions, location conditions, or other circumstances prevent the service from being safely or properly performed.
Space City Luxe will make reasonable efforts to reschedule affected appointments.

1.7 Customer Communication
Space City Luxe may contact customers by phone, email, or text regarding applications, appointments, service updates, membership administration, and other communications relating to their relationship with Space City Luxe.
Marketing communications will be handled in accordance with applicable consent and opt-out requirements.

1.8 Program Changes
Space City Luxe reserves the right to modify, suspend, or discontinue promotional programs for future applicants at any time.
Any changes will not retroactively eliminate benefits that a customer has already earned or purchased, except where permitted by applicable law or these Terms.

1.9 Abuse or Misrepresentation
Space City Luxe reserves the right to deny participation or terminate participation in a promotional program if an applicant provides false information, attempts to obtain multiple promotional offers improperly, or otherwise abuses the program.

Luxe Maintenance Program

2.1 Membership

The Luxe Maintenance Program is a recurring membership program designed to provide ongoing vehicle maintenance and member benefits.

The membership price is:

$149 per month

Membership continues on a monthly basis after the initial minimum commitment unless canceled in accordance with these Terms.

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2.2 Complimentary First Detail

Upon enrollment, eligible members receive one complimentary Luxe Detail valued at up to $250.

No membership payment is due at enrollment.

A valid credit or debit card is required to reserve the appointment.

The complimentary detail is provided as part of the membership enrollment offer and has no cash value.

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2.3 First Membership Payment

The customer's first $149 membership payment is automatically processed seven (7) days after the complimentary detail is completed.

Recurring membership payments will then be processed monthly according to the membership billing schedule.

By enrolling, the customer authorizes Space City Luxe to charge the payment method provided for applicable membership payments.

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2.4 Minimum Commitment

The Luxe Maintenance Program has a minimum commitment of two (2) monthly membership payments.

The customer may not cancel the membership before satisfying the minimum commitment except as otherwise required by applicable law.

After the minimum commitment has been satisfied, the membership continues month-to-month until canceled.

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2.5 Cancellation

After the initial two-month minimum commitment, customers may cancel their membership by providing at least 30 days' notice.

Cancellation does not automatically entitle the customer to a refund of previously processed membership payments or completed services.

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2.6 Membership Pause

An active member may pause their membership once per calendar year for up to 30 days.

The membership pause must be requested in advance and approved by Space City Luxe.

Membership benefits and billing will be handled according to the approved pause period.

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2.7 Emergency Detail Rewards

Every active Luxe Maintenance member receives one complimentary Emergency Detail Reward for every six (6) consecutive months of active membership.

The first Emergency Detail Reward is included from the beginning of the membership.

If an earned Emergency Detail Reward is not used during the applicable six-month period, it does not expire.

Instead, the unused reward rolls over and stacks with the next Emergency Detail Reward earned.

Example:

  • Months 1–6: 1 Emergency Detail Reward

  • Months 7–12: 2 Emergency Detail Rewards if the first remains unused

  • Months 13–18: 3 Emergency Detail Rewards if the previous rewards remain unused

Emergency Detail Rewards:

  • Are available only while the membership remains active.

  • Are non-transferable.

  • Have no cash value.

  • Cannot be exchanged for refunds or account credits.

  • Are subject to appointment availability.

  • Are intended for maintenance-level detailing and not specialized restoration or correction services.

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2.8 Definition of Emergency Detail

An Emergency Detail is a complimentary maintenance-level detail intended for members who need their vehicle refreshed between regularly scheduled services.

The specific scope of an Emergency Detail may depend on the vehicle's condition and the services offered by Space City Luxe at the time of redemption.

Additional services outside the Emergency Detail scope may be available for an additional charge with customer approval.

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2.9 Payment Failures

If a membership payment is declined or remains unpaid, Space City Luxe may suspend membership benefits until the account is brought current.

Suspended benefits may include priority scheduling, member pricing, maintenance services, and Emergency Detail Rewards.

Space City Luxe may terminate a membership if an account remains unpaid or the customer otherwise violates these Terms.

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2.10 Refunds

Membership payments and completed services are non-refundable, except where a refund is required by applicable law.

Luxe Testimonial Program

3.1 Program Overview

The Luxe Testimonial Program allows selected Greater Houston vehicle owners to receive a complimentary Signature Detail in exchange for documenting their genuine experience with Space City Luxe.

Participation is limited and subject to application and vehicle approval.

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3.2 Selection

Submitting an application does not guarantee acceptance.

Space City Luxe may select participants based on vehicle eligibility, location, scheduling availability, content needs, and other business considerations.

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3.3 Complimentary Detail

Approved participants receive one complimentary Signature Detail.

The complimentary service has no cash value and cannot be exchanged for cash, credit, or another service.

Additional services outside the included Signature Detail may be available for an additional charge with customer approval.

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3.4 Testimonial Requirement

Participants agree to:

  • Arrive on time for their scheduled appointment.

  • Participate in a 2–5 minute on-camera interview following the service.

  • Provide honest and unscripted feedback about their experience.

  • Allow reasonable before-and-after photography and video of their vehicle.

Participants are not required to provide positive feedback or make statements they do not genuinely believe.

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3.5 Photography and Media Release

By participating in the Luxe Testimonial Program, the customer grants Space City Luxe Detailing permission to photograph and record:

  • The customer

  • The customer's voice

  • The customer's likeness

  • The customer's vehicle

  • Before-and-after images

  • Video footage

  • The customer's testimonial

Space City Luxe may use this content for advertising, social media, websites, promotional materials, digital marketing, print marketing, and other business-related promotional purposes.

The customer understands that no additional compensation will be provided for this use.

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3.6 Honest Testimonial

The testimonial must reflect the participant's genuine experience.

Space City Luxe will not require a participant to provide false, misleading, or fabricated statements.

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3.7 Failure to Participate

The complimentary detail is offered in connection with the participant's agreement to complete the testimonial requirements.

If a participant repeatedly fails to appear, cancels without appropriate notice, or refuses to complete the agreed testimonial requirements, Space City Luxe may:

  • Cancel the promotional appointment.

  • Decline future participation.

  • Restrict eligibility for future complimentary offers.

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3.8 Promotional Limit

Participation is limited to one promotional offer per household every 24 months, unless otherwise authorized by Space City Luxe.

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